If all the requested documents have already been submitted, the time frame for validation is up to 24 hours. If you are asked to resubmit any documents, we will need up to 24 hours for a re-check.
Once your registration is approved in the Mylink application, we will wait the criminal record up to 72 hours for digital bank approval.
But, if you have exceeded this deadline, please contact us at support: SMS or send an email to support@mylinkrideshare.com

One effective method for locating a lost item that may have been left in a vehicle is to reach out directly to the driver. To contact the driver, you can email contacto@mylinkrideshare.com or send an SMS message, including your name, a valid email address, and a phone number that can be reached. Once you provide this information, we will call the number you entered to connect you with the driver.

Once you have made contact with the driver, confirm whether they have found your lost item and arrange a mutually convenient time and place to coordinate its return. If the driver does not answer, you can leave a detailed voice message that describes the lost item and the best way to contact you.

It is important to note that there is a $20 twenty dollars fee for the driver’s time in returning your lost item. If you leave a voice message and share a contact phone number with the driver, the driver may use this number to contact you directly.

If you have left your item on a trip requested by someone else, that person should follow the procedures described above to help Mylink connect you with the right driver faster.

Please keep in mind that the driver’s personal schedule may be impacted by the time they have to return your lost item. Drivers are independent , Mylink and the drivers are not responsible for any items left in a vehicle after the trip has ended, although we are here to assist in any way we can. Thank you